Student Support
June 13, 2023 2025-06-23 17:38Student Support
Student Support Services
Student Services
Student Services encompass a range of support mechanisms and resources aimed at enhancing the overall student experience, fostering academic success, and promoting personal development. These services are designed to address the diverse needs of students and facilitate their smooth transition into student life.
Student services incudes administrative support for students through the handling of many day-to-day enquiries about enrolment, timetables, important dates and submitting of forms and other applications. Furthermore, the team assists students in resolving queries about fees, logging into their Student Portal and can connect them with support services or other independent services which may be of value to students.
To contact student services please submit the enquiry form by clicking here.
Library and Learning Support
Library
All APIC students have access to the ECA Library and its comprehensive range of online information resources, including databases, e-books, journals, newspapers, and videos. All prescribed texts are available electronically through the ECA Library to ensure texts are accessible to all students.
The ECA Library has established physical libraries on the Sydney and Melbourne campuses, offering a comfortable and welcoming place to study. Each library features areas for group and individual study, desktop computers with internet access and necessary software, as well as photocopiers for printing, copying, and scanning.
Qualified library staff are available on each campus to assist students with their research. They offer in-class training sessions and individual consultations either in-person or via video conference to help students navigate the library resources effectively.
The Library and Learning Support website is available to students throughout their course. It contains subject guides and information on research skills, referencing, information literacy, and copyright.
Learning Support
Qualified and experienced Learning Support staff are available to assist APIC students across all campus locations and delivery modes. Our Learning Support Advisors can help students with various aspects of academic skill development, including:
- Developing study and time management plans
- Understanding assessment tasks
- Developing academic writing skills
- Thinking and writing critically
- Researching and referencing accurately
- Reading and taking notes effectively
The Learning Support Team offers workshops and webinars on academic skills during Orientation and throughout the semester. Our Learning Advisors frequently deliver in-class support sessions in collaboration with teaching staff to embed academic skills development in units and scaffold assessment tasks. The team also hosts drop-in events throughout each teaching period where students can connect with Learning Advisors informally and pick up some resources (and a snack!)
Students can book an individual consultation with a Learning Advisor either in-person or via video conference and may request feedback on draft assessments. Additionally, students can access a suite of online written and video resources on the Library and Learning Support website covering topics such as reading and notetaking, assignment preparation, referencing, and academic integrity.
Learning Management System (LMS) – Canvas
APIC uses Canvas as its Learning Management System. This is where you will find all your class materials, submit your assessments, and receive communications from your lecturers. Please follow the steps below to log into Canvas.
URL: https://apic.instructure.com
Login ID: Student [email protected]
Password: AP!C+Your Date of Birth(ddmmyyyy)
Example:
Sample Login ID: [email protected]
Sample Password: AP!C05101998
For step-by-step instructions on accessing and navigating Canvas, please download the Canvas Quick Start Guide
To Recover your Canvas password, follow the steps below:
- Click on the Forgot Password? link on the Canvas login page.
- Enter your APIC email: Student [email protected]
- You’ll receive an email in your Outlook 365 account with a password reset link.
If you can’t reset your Canvas password for any reason, please raise a ticket at https://canvasservicedesk.eca.edu.au/support/tickets/new
Careers and Employment Course Advice
If you are not sure which course or program suits your needs and aspirations, please contact our Student Services team either in person or via the enquiry form who will refer you the Course Coordinator to arrange a free confidential consultation. Our Course Coordinators can provide you with information to help you decide about the study pathway that best suits you. In the meantime, here is information regarding our courses.
For undergraduate courses: Click here
For postgraduate courses: Click here
Accommodation Services and Assistance with Living in Australia
Temporary accommodation
The following is a list of budget-conscious hotels and hostels that you may like to contact for temporary accommodation upon your arrival in Sydney. They are located within walking distance of the campus in Sydney’s city centre.
Sydney Central YHA
Sydney Backpackers
Jolly Swagman Backpackers Hostel Sydney
Homestay and other options
Browse options at the Education Centre of Australia’s preferred accommodation provider CozzyStay.
Share accommodation
The main websites used to search for rental or shared accommodation in Sydney are as follows.
Flatmate Finders
Domain
Realestate – rent
We recommend getting an idea of what is available, but not actually signing or paying anything until you can inspect properties and meet potential roommates.
Tenancy advice
Free tenancy advice is available from Tenants NSW and the Tenants Union of NSW
Counselling Services
The Counselling Services offered to APIC Students through the Converge International Program provides professional counselling support in all areas of study, work and life.
Services Provided
When you access Student Assist, you will speak with a qualified, experienced counsellor across a range of issues including:
Study, work and personal stress
Homesickness and transition to life in Australia
Personal and workplace relationships
Emotional difficulties
Communication and relationship tension, conflict and breakdown
Sexual harassment and sexual assault
Grief and loss
Sleep and fatigue
Gambling, drug, alcohol and other addictions
Anger and violence
Converge Counsellors
Help you understand your personal strengths and assist in making good decisions
Support you develop strategies to drive positive changes in behaviour and lifestyle
Help you adapt to change and seize opportunities Provide coping strategies when dealing with difficult situations
Student Assistance Program
Your Student Assistance Program is:
A confidential service
Available to all Students
Available for up to 3 sessions
Details of your discussion will not be shared with your education provider.
Contact Us
To make an appointment to speak with a Converge International counsellor please call 1300 687 399
Visit www.convergeinternational.com.au and click on Contact Us to access Live Chat service.
For immediate support anywhere in Australia you can also contact Beyond Blue (phone, chat online and email services available). In an emergency, Lifeline provides 24-hour telephone and online chat crisis support.
Accessibility Services
APIC is not only committed to promoting an inclusive community built on participation and engagement but prides itself in fostering an environment of equal opportunities and resources to all students, regardless of their individual needs or disabilities. This encompasses a wide range of adjustments and support services designed to ensure that all students can fully participate in and benefit from educational programs and activities. We have taken significant measures to ensure accessibility throughout our College.
In accordance with the Student Welfare and Support Policy, students who experience disability, learning difficulty, or ongoing physical or mental health condition may request reasonable adjustment to ensure an equal opportunity to successfully complete their assessment tasks and their course at APIC. To make a request for reasonable adjustment students need to complete the Accessibility Support form.
If you need urgent assistance or need to speak to someone about registering, please email our support services staff:
Pia Pohankar
Phone: (02) 87663645
Email: [email protected]
Sexual Harassment and Sexual Assault
Sexual Harassment and Sexual Assault are NOT tolerated at APIC. We maintain the right of every student and staff member to feel safe and respected at all times on APIC campuses. APIC is committed to supporting students and staff affected by sexual assault or harassment, regardless of where and when it takes place. For information on what constitutes sexual harassment and sexual assault, the support services available and reporting options can be found here. To access the Sexual Harassment and Sexual Assault Policy, please click here.
All reports of sexual harassment and or sexual assault are treated in the strictest confidence and privacy. You can submit a Sexual Assault and Sexual Harassment Incident Report at anytime.
Please click here for Sexual Harassment and Sexual Assault information or visit the webpage.
Student Handbook
These student handbooks are designed to provide students with key information about enrolment, academic, health and safety and other services facilities that are available at APIC to support them to successfully complete their course.
Enrolment Information
Academic Information
Health, Safety and Wellbeing
Academic Calendar
APIC study periods are shown in table links below. These include the trimester teaching dates, examination dates, final dates, enrolments, census and holiday period dates.
For New International students studying on a student visa, their first two study periods are compulsory.
