Student Support

Student Support

Student Support Services

Student Services

Student Services encompass a range of support mechanisms and resources aimed at enhancing the overall student experience, fostering academic success, and promoting personal development. These services are designed to address the diverse needs of students and facilitate their smooth transition into student life.

Student services incudes administrative support for students through the handling of many day-to-day enquiries about enrolment, timetables, important dates and submitting of forms and other applications. Furthermore, the team assists students in resolving queries about fees, logging into their Student Portal and can connect them with support services or other independent services which may be of value to students.

To contact student services please submit the enquiry form by clicking here.

Library and Learning Support
Library

All APIC students have access to the ECA Library and its comprehensive range of online information resources, including databases, e-books, journals, newspapers, and videos. All prescribed texts are available electronically through the ECA Library to ensure texts are accessible to all students.

The ECA Library has established physical libraries on the Sydney and Melbourne campuses, offering a comfortable and welcoming place to study. Each library features areas for group and individual study, desktop computers with internet access and necessary software, as well as photocopiers for printing, copying, and scanning.

Qualified library staff are available on each campus to assist students with their research. They offer in-class training sessions and individual consultations either in-person or via video conference to help students navigate the library resources effectively.

The Library and Learning Support website is available to students throughout their course. It contains subject guides and information on research skills, referencing, information literacy, and copyright.

Learning Support

Qualified and experienced Learning Support staff are available to assist APIC students across all campus locations and delivery modes. Our Learning Support Advisors can help students with various aspects of academic skill development, including:

  • Developing study and time management plans
  • Understanding assessment tasks
  • Developing academic writing skills
  • Thinking and writing critically
  • Researching and referencing accurately
  • Reading and taking notes effectively

The Learning Support Team offers workshops and webinars on academic skills during Orientation and throughout the semester. Our Learning Advisors frequently deliver in-class support sessions in collaboration with teaching staff to embed academic skills development in units and scaffold assessment tasks. The team also hosts drop-in events throughout each teaching period where students can connect with Learning Advisors informally and pick up some resources (and a snack!)

Students can book an individual consultation with a Learning Advisor either in-person or via video conference and may request feedback on draft assessments. Additionally, students can access a suite of online written and video resources on the Library and Learning Support website covering topics such as reading and notetaking, assignment preparation, referencing, and academic integrity.

Learning Management System (LMS) – Canvas

APIC uses Canvas as its Learning Management System. This is where you will find all your class materials, submit your assessments, and receive communications from your lecturers. Please follow the steps below to log into Canvas.

URL: https://apic.instructure.com

Login ID: Student [email protected] 

Password: AP!C+Your Date of Birth(ddmmyyyy) 

Example: 

Sample Login ID: [email protected] 

Sample Password: AP!C05101998 

For step-by-step instructions on accessing and navigating Canvas, please download the Canvas Quick Start Guide

To Recover your Canvas password, follow the steps below:

  1. Click on the Forgot Password? link on the Canvas login page.
  2. Enter your APIC email: Student [email protected]
  3. You’ll receive an email in your Outlook 365 account with a password reset link.

If you can’t reset your Canvas password for any reason, please raise a ticket at https://canvasservicedesk.eca.edu.au/support/tickets/new

Careers and Employment Course Advice

If you are not sure which course or program suits your needs and aspirations, please contact our Student Services team either in person or via the enquiry form who will refer you the Course Coordinator to arrange a free confidential consultation. Our Course Coordinators can provide you with information to help you decide about the study pathway that best suits you. In the meantime, here is information regarding our courses.

For undergraduate courses: Click here  

For postgraduate courses: Click here

Accommodation Services and Assistance with Living in Australia
Temporary accommodation

The following is a list of budget-conscious hotels and hostels that you may like to contact for temporary accommodation upon your arrival in Sydney. They are located within walking distance of the campus in Sydney’s city centre.

Sydney Central YHA
Sydney Backpackers
Jolly Swagman Backpackers Hostel Sydney

Homestay and other options

Browse options at the Education Centre of Australia’s preferred accommodation provider CozzyStay.

Share accommodation

The main websites used to search for rental or shared accommodation in Sydney are as follows.

Flatmate Finders
Domain
Realestate – rent

We recommend getting an idea of what is available, but not actually signing or paying anything until you can inspect properties and meet potential roommates.

Tenancy advice

Free tenancy advice is available from Tenants NSW and the Tenants Union of NSW

Counselling Services

The Counselling Services offered to APIC Students through the Converge International Program provides professional counselling support in all areas of study, work and life.

Services Provided

When you access Student Assist, you will speak with a qualified, experienced counsellor across a range of issues including:

Study, work and personal stress
Homesickness and transition to life in Australia
Personal and workplace relationships
Emotional difficulties
Communication and relationship tension, conflict and breakdown
Sexual harassment and sexual assault
Grief and loss
Sleep and fatigue
Gambling, drug, alcohol and other addictions
Anger and violence

Converge Counsellors

Help you understand your personal strengths and assist in making good decisions
Support you develop strategies to drive positive changes in behaviour and lifestyle
Help you adapt to change and seize opportunities Provide coping strategies when dealing with difficult situations

Student Assistance Program

Your Student Assistance Program is:
A confidential service
Available to all Students
Available for up to 3 sessions
Details of your discussion will not be shared with your education provider.

Contact Us

To make an appointment to speak with a Converge International counsellor please call 1300 687 399

Visit www.convergeinternational.com.au and click on Contact Us to access Live Chat service.

For immediate support anywhere in Australia you can also contact Beyond Blue (phone, chat online and email services available). In an emergency, Lifeline provides 24-hour telephone and online chat crisis support.

Accessibility Services

APIC is not only committed to promoting an inclusive community built on participation and engagement but prides itself in fostering an environment of equal opportunities and resources to all students, regardless of their individual needs or disabilities. This encompasses a wide range of adjustments and support services designed to ensure that all students can fully participate in and benefit from educational programs and activities. We have taken significant measures to ensure accessibility throughout our College.

In accordance with the Student Welfare and Support Policy, students who experience disability, learning difficulty, or ongoing physical or mental health condition may request reasonable adjustment to ensure an equal opportunity to successfully complete their assessment tasks and their course at APIC. To make a request for reasonable adjustment students need to complete the Accessibility Support form.

If you need urgent assistance or need to speak to someone about registering, please email our support services staff:

Samantha Hollow @Melbourne Campus

Phone: (03) 7035 5353

Email: [email protected]

Pia Pohankar @Sydney Campus and @Brisbane Campus

Phone: (02) 87663645

Email: [email protected]

Sexual Harassment and Sexual Assault

Sexual Harassment and Sexual Assault are NOT tolerated at APIC. We maintain the right of every student and staff member to feel safe and respected at all times on APIC campuses. APIC is committed to supporting students and staff affected by sexual assault or harassment, regardless of where and when it takes place. For information on what constitutes sexual harassment and sexual assault, the support services available and reporting options can be found here. To access the Sexual Harassment and Sexual Assault Policy, please click here.

All reports of sexual harassment and or sexual assault are treated in the strictest confidence and privacy. You can submit a Sexual Assault and Sexual Harassment Incident Report at anytime.

Please click here for Sexual Harassment and Sexual Assault information or visit the webpage.

Student Handbook

These student handbooks are designed to provide students with key information about enrolment, academic, health and safety and other services facilities that are available at APIC to support them to successfully complete their course.

Enrolment Information
Academic Information
Health, Safety and Wellbeing

Academic Calendar

APIC study periods are shown in table links below. These include the trimester teaching dates, examination dates, final dates, enrolments, census and holiday period dates.

For New International students studying on a student visa, their first two study periods are compulsory.

Key Dates 2024 

Download 2024 Academic Calendar

Trimester 1 2024

05 February to 09 FebruaryOrientation Week
12 February to 26 AprilTeaching Dates
16 FebruaryLast Date to Enrol(Re enrolling Students)
16 FebruaryLast Date to Enrol (New Students)
01 MarchCensus Date
29 April to 03 MayExamination Dates
07 JuneResults Released

Trimester 2 2024

03 June to 07 JuneOrientation Week
10 June to 23 AugustTeaching Dates
14 JuneLast Date to Enrol(Re enrolling Students)
14 JuneLast Date to Enrol(New Students)
28 JuneCensus Date
26 August to 30 AugustExamination Dates
27 SeptemberResults Released

Trimester 3 2024

23 September to 27 SeptemberOrientation Week
30 September to 13 DecemberTeaching Dates
04 OctoberLast Date to Enrol(Re enrolling Students)
04 OctoberLast Date to Enrol(New Students)
18 OctoberCensus Date
16 December to 20 DecemberFinal Assessment Week
07 February 2025Results Released
Key Date 2025

Download 2025 Academic Calendar

Trimester 1 2025

03 February to 07 FebruaryOrientation Week
10 February to 24 AprilTeaching Dates
14 FebruaryLast Date to Enrol (Re-enrolling Students)
14 FebruaryLast Date to Enrol (New Students)
28 FebruaryCensus Date

Monday of:

Week 1 – 10 February

Week 4 – 03 March

Week 7 – 24 March

Week 10 – 14 April

Fees due
28 April to 02 MayFinal Assessment Week
30 MayResults Released

Trimester 2 2025

26 May to 30 MayOrientation Week
02 June to 15 AugustTeaching Dates
6 JuneLast Date to Enrol (Re-enrolling Students)
6 JuneLast Date to Enrol (New Students)
20 JuneCensus Date

Monday of:

Week 1 – 02 June

Week 4 – 23 June

Week 7 – 14 July

Week 10 – 04 August

Fees due
18 August to 22 AugustFinal Assessment Week
19-SeptemberResults Released

Trimester 3 2025

15 September to 19 SeptemberOrientation Week
22 September to 05 DecemberTeaching Dates
26 SeptemberLast Date to Enrol (Re-enrolling Students)
26 SeptemberLast Date to Enrol (New Students)
10 OctoberCensus Date

Monday of:

Week 1 – 22 September

Week 4 – 13 October

Week 7 – 03 November

Week 10 – 24 November

Fees due
15 December to 19 DecemberFinal Assessment Week
30 January 2026Results Released

Pathway and Block Credit Packages

Pathway

Asia Pacific International College develops articulation agreements with other Australian higher education providers and universities. These provide graduates of APIC and other providers access to further study pathways with APIC and with other providers. Some of these pathways also award credit for learning already undertaken.

Further details on credit awarded for the current pathways can be found at the link below:

Credit Transfer ECA College - PostgraduateCredit Transfer ECA College - Undergraduate

Block Credit Packages

APIC has adopted a ‘block credit’ model for awarding credit into APIC’s undergraduate programs based upon completed and nationally approved/registered vocational qualifications. The Block Credit Package (BCP) at APIC applies to Training Packages.

The list of approved BCPs are detailed in the link below:

Approved Block Credit Packages

Statement of Tuition Assurance

Tuition assurance protects students in the event a course of study provided by an accredited Institute of Higher Education ceases to be provided after it starts but before it is completed.

As an approved Institute of Higher Education under the Higher Education Support Act 2003, Asia Pacific International College (ABN: 48 061 101 488; CRICOS Provider No. 03048D) is required to comply with the Higher Education Standards Framework which ensures tuition assurance protection is provided to students.

If a course of study ceases to be offered at APIC, the College will work with affected students to identify a replacement course and will work with those students to be placed with a second provider.

Replacement courses must meet the following requirements:the course must lead to the same or comparable qualification as the original course;the mode of delivery of the replacement course must be the same as or, with the student’s consent, similar to the mode of delivery for the original course;the location where the replacement course is primarily delivered must be reasonable, having regard to the costs of, and the time required for, a student’s travel; and the student will not incur additional fees that are unreasonable and will be able to attend the replacement course without unreasonable impacts on the student’s prior commitments.

A student who accepts the replacement course offered will not be required to pay the second provider for the replacement components of the replacement course. It should be noted that the fees for the remainder of the replacement course may be different to the proposed fees in the original course.

The student will receive an academic transcript with completed units in accordance with the Australian Qualifications Framework.

Each affected student will have a nominated period in which to accept the replacement course offer and, for international students studying on a student visa, this may affect their student visa.

APIC will consider applications for refund of the affected units of study as soon as practicable and notify those students of the decision regarding their application, together with a statement of reasons for the decision.

Record Keeping by Students It is recommended that students keep any records of their enrolment, academic transcript and any copies of completed assessments. These records may assist students to transfer to an equivalent course of study with another provider or provide recognition of the units they have completed.